Ticketing Tool. Service Desk Software. Ticket Management System

SharePoint | Power Platform | Microsoft 365

Custom IT Service Management Software Integration for Microsoft SharePoint and Teams

IT has been pushed to the forefront of most businesses and having Service Desk Software to support IT requests is a must. Having the right IT Service Management Tool in place is essential for maintaining efficiency, transparency, and business satisfaction. There are many off-the-shelf Ticket Management System tools out there, but we provide custom-built solutions. We will create a Ticketing Tool that is developed specifically to your requirements and your companies needs. Microsoft SharePoint and Teams are powerful platforms used by organizations worldwide, and customizing them to meet your IT service management software needs can streamline your operations like never before. Welcome to our comprehensive IT Service Management Software integration services, where we transform SharePoint and Teams into a robust ITSM solution tailored to your unique requirements.

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Why IT Service Management Software Matters

What is IT service desk management? IT Effective IT service management is the backbone of any organization’s success. Service Desk Software, IT Service Management Tool, Ticket Management System, and Ticketing Tool are all integral components of ITSM. These tools enable businesses to efficiently handle service requests, incidents, and support tickets while ensuring seamless communication and collaboration among IT teams. Our custom IT Service Management Software integration services empower you to harness the full potential of Microsoft SharePoint and Teams to enhance your IT service delivery.

Our Service Desk Software Services

At threesixfive, we specialize in customizing Microsoft SharePoint and Teams to serve as your dedicated IT Service Management Software. Whether you require a robust ticketing system, streamlined incident management, or comprehensive service request tracking, our team of experts can design and implement the perfect ticketing tool solution for your organization.

Your IT Service Management Tool within M365

Microsoft 365 offers a flexible foundation that can be tailored to match your specific ticketing tool requirements. By integrating Service Desk Software, IT Service Management Tool, and Ticket Management System features, we ensure that your organization can efficiently handle service requests, incidents, and support tickets while maintaining a user-friendly and collaborative environment. Our experts leverage the power of these platforms to create a seamless ITSM experience that aligns with your business goals.

Key Features of Our Ticket Management System Integration


We customize SharePoint and Teams to efficiently capture, track, and manage service requests, ensuring quick resolution and client satisfaction.


Our integration includes tools for handling incidents, from initial report to resolution, minimizing downtime and maximizing productivity.


We design and implement a robust ticketing system within SharePoint and Teams, streamlining issue tracking and resolution.


Facilitate efficient communication among your IT teams, clients, and stakeholders through Teams’ chat and collaboration features.

Benefits of Custom Ticketing Tool Integration


Streamlined workflows and automated processes reduce manual tasks and boost productivity.


Gain real-time insights into service requests, incidents, and ticket statuses, enhancing decision-making.


By leveraging existing Microsoft 365 licenses, you can minimize ticketing tool software costs.


Our ticketing tool wil grow with your organization, adapting to changing needs and requirements.


Employees will appreciate the familiar SharePoint and Teams interfaces, reducing the learning curve.

Why Choose threesixfive For Your Service Desk Software

There are other tools out there, like Jira and G2. However, our team of software development experts has a proven track record of successfully customizing Microsoft SharePoint and Teams to meet diverse IT service management needs. We understand that each organization is unique, and our ticketing tool development is tailored accordingly. With a commitment to quality, efficiency, and innovation, we ensure that your ITSM integration project is a resounding success.

Let’s Get Your Ticket Management System Setup

Unlock the full potential of Microsoft SharePoint and Teams for your IT service management needs with our custom integration services. By combining Service Desk Software, IT Service Management Tool, Ticket Management System, and Ticketing Tool functionalities, we empower your organization to deliver top-notch IT services efficiently and cost-effectively. Contact threesixfive today to discuss your unique requirements and embark on a journey towards optimized IT service management within your familiar Microsoft environment.

Contact us to get a quote for your ticketing tool